Cast & Crew has enabled employees to manage their own Direct Deposit online through MyCast&Crew.
If you have perviously set up Direct Deposit with Cast & Crew, you will continue to receive your funds in the Direct Deposit account Cast & Crew most recently has on file.
 
We encourage you to log in to MyCast&Crew to review your information.
 

Why should I set up a MyCast&Crew account?

MyCast&Crew is a self-service portal that allows you to manage your profile with Cast & Crew.

Now you can easily view, manage and update your information with Cast & Crew.

  • View your Paystubs and Tax Documents
  • Submit W4s
  • Update your Profile
  • Change your Address
  • Manage Supporting Documents
  • Launch Cast & Crew Products like Start+ and Hours+

And now set-up and manage Direct Deposit.

 

How do I log in to MyCast&Crew?

Navigate to https://my.castandcrew.com in your web browser.

Your username is your email address.

MyCast&Crew

 

 

 

What is my username for MyCast&Crew?

Your username is your email address. If you forgot your password, please use the "Forgot Password?" link. 

How do I register for MyCast&Crew?

Here's a short video on how to register at MyCast&Crew. 

 

Create an account or Log in to an existing account at MyCast&Crew.

Once logged in, click on Register and follow the steps to complete your registration.  

Do I have to set up Direct Deposit to receive my paycheck?

Direct Deposit is not required for you to receive your paycheck. If you are paid via a paper check or a credit union payroll deduction, you will continue to receive your paycheck as usual.

 

How do I view the Direct Deposit information active on my account?

Log in to MyCast&Crew. 

Select "My Profile".

Scroll down to "Direct Deposit".

Direct Deposit will be On.

Your active Direct Deposit information will be displayed.

How do I view te Direct Deposit information active on my account

 

How do I set up or update the Direct Deposit information on my account?

Log in to MyCast&Crew. 

Select "My Profile".

Scroll down to "Direct Deposit".

If setting up Direct Deposit for the first time, click here for a How-To guide

If Direct Deposit is active, select Edit and update your Direct Deposit.

How do I get my banking or credit union routing and account numbers?

You can get your banking or credit union information online if you bank online, or from a check. The image below shows which portions of the check number is the routing number and which is the account number. 

If your account number is not 9 digits, please add zeros to the beginning of the account number to make it 9 digits. For example account number 12345, would be 000012345.

What if I am a Loan Out or have a Corporation?
Contact your Production Payroll staff and request a Direct Deposit Authorization Form. You will need to provide a voided check and details about your business.
What if I am a CAPS Employee?

CAPS employees can now manage their direct deposit directly in the MyCast&Crew portal.

Log in to MyCast&Crew. 

Select "My Profile".

Scroll down to "Direct Deposit".

If setting up Direct Deposit for the first time, click here for a How-To guide

If Direct Deposit is active, select Edit and update your Direct Deposit.

Can Canadian employees set up Direct Deposit on MyCast&Crew?

MyCast&Crew does not support Canadian users at this time. Please reach out to your Production Payroll staff for assistance setting up Direct Deposit.

Can Paying Agent employees set up Direct Deposit on MyCast&Crew?
MyCast&Crew does not support Paying Agent users at this time. Please reach out to your Production Payroll staff for assistance setting up Direct Deposit.
Can I set up Direct Deposit for Residual payments through MyCast&Crew?
Cast & Crew does not support the Direct Deposit of Residual payments at this time.
How long will it take for updates to Direct Deposit accounts to take effect?

Changes or updates to Direct Deposit information may take up to 14 calendar days before your funds will be processed.

What if I want to send portions of my paycheck to multiple accounts?

Employees can now have up to 3 accounts set up to receive direct deposit. You can split those deposits using either percentages or flat amounts.

See the How To guide for detailed instructions.

What if I want to receive paper checks?

Log in to MyCast&Crew. 

Select "My Profile".

Scroll down to "Direct Deposit".

Move to toggle to indicate you'd like to receive paper checks.

Click Save. 

What if I want to receive paper check stubs?

Log in to MyCast&Crew.

Select “My Profile”.

Scroll down to “Direct Deposit”.

Click “Edit”.

Uncheck the “Go paperless to view your pay stubs online.” checkbox.

Click Save.

You can also uncheck this box when setting up a new direct deposit account.

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What is Plaid?
Plaid is a bank account verification service that provides an additional layer of security to production employees who set up their direct deposit information on the MyCast&Crew portal.
How many bank accounts can I set up for Direct Deposit?
Employees can have up to 3 accounts set up to receive direct deposit.
What if my Direct Deposit bank accounts say "Pending user verification"?

Banks that display under the "Connected Banks" list under the Direct Deposit section of the MyCast&Crew portal with the “Pending user verification” status require the user to manually enter the amounts of the two micro deposits that were sent to their bank account when they connected the bank. Once you confirm the two micro deposit amounts successfully, the Status will update to “Verified”.

What if my Direct Deposit bank accounts say Pending user verification_01

 

What if my Direct Deposit bank accounts say Pending user verification_02

What if my Direct Deposit bank accounts say Pending user verification_03

 


Still have questions?

We're here to help! If you need additional assistance, please contact the Employee Helpdesk.

Monday through Friday, 7:00 am PT to 6:00 pm PT.

Phone: 1-888-570-4650 (in the U.S.) or 1-818-659-6455 (outside the U.S.)

Email: ehd@castandcrew.com